Optimum online contact number8/2/2023 I will never get Optimum service in my house or let someone i know to get it too as long I'm breathing on this earth. To disconnected something I already paid for is beyond me. I have small kids I need something to make them busy I can do my job. Until I hung up the phone the make my newborn sleep. I count i spoke to 8 different people for over 2 hours straight from one to the other. I tried to get help to fix it if it was a mistake they made, but they passed you from one department to the next over and over. I don't June owe June because my next payment June 15th, it's not June 15th it was June 5 I paid May 15th to June 15th, June 5 my service disconnected. Optimum Customer Service Number Customer Service / Billing, Chat with Optimum Online Customer Service 1-84 Technical Support (Internet, Phone & TV). June 5 they disconnected my service the told me I was the one who canceled it, they told is because I am moving somewhere else, they told me because I need to pay for June. I paid them on the 15th of May to June 15th my next payment is due June 15th. I paid my bill on every 15th of the month since I had them. Customers service is the worst because they don't to listen to you, they will you anything just to get off the phone. Optimum was my worst nightmare □, for over 2 3 years had been using Optimum this service is always a nightmare. That should explain everything you need to know about the company. Their outtages in my area are not on said map. Am I to believe that all of their internet providing redundancy, if it's even there, is gone? And if so, they don't tell anyone!? UPDATE: They say that outtages are not ideal, but their outtages are on said map. I've configured DCs for Fortune 50 companies that had three ISP circuits put in. Data centers drop minimum of two ISP circuits for failsafe in case Murphy kicks in. Lastly, it seems as if there's no network redundancy built in? Firewalls have failover, switches in a pair do too. Why not tell customers to expect issues? Why not alert to problems so if, for instance, people work at home and their ability to do their job is reliant on the internet can make other plans so they don't cause an outtage bc they didn't know work was going on. The internet would just randomly cut out for no reason, and this even happened during overnight change windows for work. I noticed my internet being really slow, I pay for 1gig fiber and I literally had 5mbps up/down at its slowest. They told me there was an outtage in my area, I looked at my area on their own map and there was no outtage, repeatedly. Run away, carrier pigeon would get there faster with better service STOP WASTING MY TIME! Can't wait to dump them forever! Desired outcome: Be more honest in your advertising and communications and lower your frik'n prices. Net result, you spend an inordinate amount of your precious time to save very little after being led to believe you could save a fair amount. They fain participating, I suspect to keep the Feds off their backs, but they have it gamed to where you only save a little as opposed to what they advertise up front. And, their ACP program for low income people is a joke. And, you talk to 4 different people, you get 4 different resolutions. Make an appointment and get what you need. Get live, in-person support or shop with a specialist. Even more reasons to shop with us Get the Optimum store experience. Shop plans Optimum TV in Center Optimum’s entertainment experience brings together live TV, built-in streaming apps, 4K, and more. We pride ourselves in delivering 24/7 customer service with over 100 local stores ready to support you in the communities we serve. Get Unlimited Max with HD-quality streaming for 55/month per line. Frontline service personnel are nice but ill-equipped to handle anything.providing you can get to a human after a myriad of computer prompts. Enter ZIP or City to find a location near you. Prices have skyrocketed and service has gone down the toilet. Suddenlink wasn't the greatest, but since the buyout/merger with Optimum they've gone off the deep end. On your bill summary, choose to view by Category or Line 5. Tap or click My bill at the bottom of the screen 3. Those developments that appear in bold are new additions to the Big Apple Connect program.Deceptive ads, cuz they have game their system to get more money from you. Where can I view my bill You can access current and previous bills anytime at MyMobile: 1. Note: All developments located in Manhattan are serviced by Charter/Spectrum. Those developments that appear in bold are new additions to the Big Apple Connect program. Note: Service provider for Brooklyn developments indicated in parentheses below. Note: All Bronx developments below are serviced by Altice/Optimum.
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